Privacy Statement

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Privacy Statement

1. General
The Anne Frank House (hereinafter referred to as the "Anne Frank House" or "we") attaches great importance to the careful handling of personal data. For this reason, we take great care in processing and securing personal data. In processing your personal data (any information relating to an identified or identifiable natural person) we comply with the requirements laid down in the General Data Protection Regulation ("GDPR").
In this privacy statement, we will set out how we handle your personal data. For a comprehensive explanation of the personal data we collect and use, and the purposes we collect and use them for, please refer to our data protection policy.

2. The personal data we process
The Anne Frank House may process different types of personal data, varying from direct identification details such as names, to contact details such as email addresses, and personal characteristics, such as age category. We process only those personal data that are required for the performance of our services.
In addition, we use cookies on our website(s) to optimise your user experience. For a detailed explanation of the cookies we use on our website(s), please refer to our cookie policy.

3. The purposes for which we process personal data
The Anne Frank House collects, uses, and manages the personal data provided by you or collected by the Anne Frank House for all purposes required to provide the relevant services of the Anne Frank House and to ensure the proper (technical) operation of the website(s). These purposes include but are not limited to the (online) sale of tickets, mailings, providing services and supplying goods through the webshop, and providing access to the website(s).
We will not retain your personal data any longer than required for the purposes for which they were collected or for further processing. The retention of specific personal data may be subject to a statutory retention period under other legislation by which the Anne Frank House is bound.

4. Disclosure to third parties
Your personal data will not be sold, transferred, or in any other way made known to third parties without your explicit prior consent, unless this is necessary for the purpose(s) set out in our data protection policy, or unless we are legally obliged to do so.

5. Transfer to countries outside of the EU
The Anne Frank House may store your personal data in countries outside of the EU, in Iceland, Liechtenstein, or Norway, or transfer them to these countries. Should this be the case, we will ensure that the transfer complies with the relevant legal obligations and that the party involved can guarantee an adequate level of protection of your personal data. Where necessary, we will use the standard contractual clauses drawn up by the European Committee and conclude appropriate data transfer agreements.

6. Your rights as a data subject
We will process your personal data in a lawful, fair, and transparent manner, which entails that the personal data obtained by us will only be processed for the legitimate purposes mentioned above, which have been described explicitly in our comprehensive data protection policy. We will do our best to ensure that the processed data are accurate and, where necessary, kept up to date, adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed. As a data subject, you have rights with regard to the personal data you have shared with us. You have the following rights:

- The right to information;
- The right of access;
- The right to rectification;
- The right to erasure ('right to be forgotten');
- The right to restriction of processing;
- The right to object;
- The right to data portability;
- The right not to be subjected to automated individual decision-making, including profiling.

For more detailed information about the rights mentioned about, please refer to our comprehensive data protection policy. If you want to exercise one of the rights mentioned above or if you have any questions about your privacy, please send your signed question by post to Anne Frank House, P.O. Box 730, 1000 AS Amsterdam, or by email to, or use the contact form.

The Controller:
Anne Frank House
P.O. Box 730
1000 AS Amsterdam

Date of last revision:
23 May 2018

Cookie statement

Our website uses various types of cookies. It is important to us that you retain oversight of your online privacy. We want this cookie statement to ensure that you are as fully informed as possible about which cookies we use and for what purposes.
The Anne Frank House's privacy statement gives further information about how to contact us and how we use personal information.

What are cookies?
Cookies are small text files that are put onto your computer, tablet or mobile phone by a website when you visit it. Their purpose is to remember particular relevant information about you. When you use websites administered directly by the Anne Frank House, including but not limited to the domain (hereafter the 'Website'), your preferences are saved as cookies. An example of preferences is your choice of language on the Website.

Cookies are installed as soon as you visit the Website, unless you have adjusted your personal browser settings to automatically refuse them.

The Anne Frank House uses so-called functionality cookies, which improve your experience of the Website as a visitor, and cookies that are used to collect statistics about visitor numbers, so that we can further improve the Website in the future.

Types of cookies
We use the following types of cookies:

  • Necessary cookies

Necessary or essential cookies are needed to run the Website.

  • Functionality cookies

These are cookies that ensure the smooth working of the Website. These may, for example, be used to:
• Remember your login details
• Ensure the safety of your login details
• Ensure the uniformity of the Website's layout

  • Performance and analytical cookies

These cookies collect information about how visitors use the Website. We collect this data to improve the content of the Website, to adapt the content to the wishes of visitors, and to improve the experience of using the Website. Google Analytics is an example of this.

  • Social media cookies

The Website may apply so-called embedded elements from third parties, such as but not limited to YouTube, Twitter and Facebook. These are used to integrate social media on the Website via plug-ins.

  • Other cookies

These are cookies outside any of the above-named categories. They are, for instance, used to carry out web analysis to optimise the Website.

Opting out of cookies
You can manage cookies through your browser settings. You can configure your browser to block, de-activate or delete cookies and similar technological devices. You should be aware that opting out of cookies may mean some graphic elements may no longer display properly, and some functions may be disabled. The Anne Frank House does everything necessary to ensure that the Website works smoothly. However, some elements of the Website require the use of cookies.

The following hyperlinks give more information about opting out of cookies through your browser settings.
• Microsoft Internet Explorer;
• Microsoft Edge;
• Google Chrome;
• Firefox;
• Safari;

If you have any questions about the cookies we use, please contact us at
This cookie statement will be updated as soon as the Website undergoes any modification or legislation regarding the use of cookies changes.

Last revised: 24 May 2018



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